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Frequently asked questions

How often should I use the Stepeva massager?

You can enjoy Stepeva daily for about 15–30 minutes. It is designed for regular, everyday use and fits easily into a morning or evening routine.

Is it suitable for people with medical conditions?

If you have any existing medical conditions or concerns, please check with your healthcare provider before adding any new device to your routine. They can give guidance based on your personal health needs.

Does it fit different foot sizes?

Stepeva has an adjustable wrap design that fits most foot sizes for both men and women. The flexible straps let you find the fit that feels most comfortable.

Can I use it while walking or standing?

No. Stepeva is intended for use while sitting or reclining. For comfort and proper use, stay seated and relaxed during your session.

How long does it take to notice the comfort?

Everyone’s experience is a little different. Many people enjoy a soothing, relaxing sensation during their first session, and using Stepeva regularly makes it a familiar part of the day.

What is in the box?

A pair of EMS foot wraps, a remote controller and a USB-C charging cable. The massager is rechargeable, so there are no batteries to replace.

What is your return policy?

Every order is covered by our 30-day money-back guarantee: contact support within 30 days of delivery and we refund the full purchase price. See our Return Policy for the details.

How long does shipping take?

Orders ship within 1 business day. Typical delivery is 10–20 days for the United States and Canada, 7–24 days for Australia and 7–20 days for Europe; tracking is emailed as soon as the parcel leaves the warehouse.

Still have a question? Contact us or email support@stepeva.com.